Within 7 days of delivery, you may return any item you purchase in new condition (unworn with original packaging and tags attached) for a credit or full refund less shipping costs.  Send us an email to onesupport@ubteam.com quoting your name, reference number and reason for return. Any return courier or postage charges are at your own expense.  We will pay the return shipping cost if the return is a result of our error.

Orders placed Monday to Friday will be shipped within 24hrs of payment being received.  Orders placed on weekends, public holidays will be shipped within 48hrs or the next working day.
We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using Australia Post for Australian deliveries and Express Post International for overseas deliveries.  Contact us for international shipping prices.  Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form.  We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Your privacy is very important to UBT.  With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organizations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

we will not collect personally identifiable information like your name, email and mailing address and telephone number (‘Personal Information’) without your knowledge and permission.

we will not disclose your Personal Information to third parties unless you have authorized us to do so we will take reasonable steps to protect the security of the Personal Information we collect from you.

UBT does not collect personally identifiable information on our website, such as your name, address, email address or telephone number, without your knowledge.  Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via email).  UBT uses such voluntarily submitted information for the purposes for which it was submitted.

When you place an order UBT will ask you to provide certain information about yourself, such as your name, mailing address, or email address.  The personal information you submit when placing your order is treated as confidential.  We use this information to process your transaction, and we share the information with Visa, MasterCard and PayPal etc. in order to process your order.

Cookies allow UBT to remember you.  If we didn't use cookies you would have to enter your details each time you visited.  If you really prefer not to use cookies you can set your browser preferences to not accept cookies.  Most websites however, including UBT, require cookies to process your orders.

UBT uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from.  These statistics are viewed on an aggregate basis and help us get general overviews of customer trends.  We do not look at individual customer data.  Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.

UBT uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession.  When you place your order ‘checkout’ you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us.  In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.

Our site may provide links to other sites.  When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible.  You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.